TITAN Group has systems in place to ensure that our practices and performance are in accordance with our commitments.

For example, in 2012, TITAN Group participated in an assessment that allowed us to identify those processes in the company that could be further improved in order to meet the effectiveness criteria outlined in the Ruggie Framework. This United Nations framework is designed to help address the business and human rights agenda among corporations.

Living up to the ambitions outlined in that framework, however, is a continuous challenge for all companies (states and NGOs, too). In response, CSR Europe wanted to approach the topic from a very practical point of view and started a project on those issues where business people face major difficulties: the effectiveness of dealing with complaints, the so-called grievance mechanisms. Research conducted by CSR Europe and its members has shown that when companies deal with Human Rights complaints:
 

• Little is known about what constitutes an efficient and effective grievance mechanism
• There is a lack of understanding of what the 8 U.N. effectiveness criteria practically mean in a business context
• Companies express a strong need to learn from peers: understanding what the criteria practically mean, sharing these practices and providing each other with tools to help shape the way forward
   

CSR Europe therefore developed an assessment tool allowing companies to analyze the current grievance processes in place against the 8 effectiveness criteria outlined in the U.N. Ruggie Framework. It developed 22 process requirements representing the 8 criteria to do this assessment

The tool itself is a questionnaire that is implemented through two rounds of interviews with the management in companies that is responsible for the roll out of the human rights policy.