Integrated Annual Report 2012
Indicates core indicators
Indicates additional indicators
Indicates core indicators that are partially met
| GRI G3 Disclosure | TITAN Reference |
| Customer Health and Safety | |
| PR1 - Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. |
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| PR2 - Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. |
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| Product and Service Labeling | |
| PR3 - Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. |
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| PR4 - Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. |
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| PR5 - Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. | |
| Marketing Communications | |
| PR6 - Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. |
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| PR7 - Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. |
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| Customer Privacy | |
| PR8 - Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. |
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| Compliance | |
| PR9 - Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services. |
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